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If you can't find what you are looking for please contact me directly.  I can probably make it for you!

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Frequently Asked Questions

The handmade peelable window decorations you can purchase through this site are high quality, non-toxic decorations which give the look of real stained glass at a fraction of the cost.  All are made by myself in Kent, England which means that no two are absolutely identical!  You can see me at various fairs around the south east.  Please see the Fairs List for confirmed dates.
 
Below are answers to some of the most frequently asked questions.   If you still have any queries, please do not hesitate to contact me using the Contact Form and I will be happy to help.

General Usage

Applying your decoration is very simple:   

 

How To

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  • Are these peelable decorations for use on windows only?
    No.   They can also be used on any item which has a shiny surface e.g. mirrors, ceramic tiles, glass vases, fridges.  The application process is exactly the same for any shiny surface.  They are not suitable for use on painted surfaces as the high pigments may leave a permanent mark and the surface is unlikely to be shiny enough for the cling to work successfully.
  • Can I use them on the outside of windows?
    No - this is really not recommended.  These are for internal use as they are water-based and therefore should not used on the outside of windows.   The design will show through the glass clearly so you will see it perfectly well on the outside (even through double glazing).
  • What are they made of?
    All my products are made of quality, water-based, peelable glass paint.  They are all non-toxic and therefore safe for use in children's rooms and around pets.   Don't forget that they are all totally handmade and therefore each one is unique - no two designs will be exactly the same.  It is a three-day process to produce each design leaving drying time in between each stage.  Once they are dry, they look just like stained glass.  There is no carrier used - it is simply the glass paint which clings to the surface you choose.
  • Will they mark my windows?
    No.   There is no glue to mark your surfaces.   Simply clean the window after removal as a faint 'outline' may be visible where the window has been covered.  Simply clean the surface thoroughly to remove this.
  • Do I need to remove them to clean the item they are on?
    Not necessarily.  You can clean your window, tiles, etc as normal using a liquid (not cream) cleaner.   If the item is to be washed in water (e.g glass vase or ceramic bowl) it should be removed prior to washing as these decorations should not be immersed in water.

Storage & Assistance

 

  • Can I use them more than once?
    Yes.  If you do not plan to leave your design on the window, mirror, etc all year around, the decorations can be removed and stored for re-use year after year.
  • How should I store my seasonal clings to be able to use them next year?
    Each decoration is supplied in protective plastic packaging which contains full care instructions and should be retained to store your peelable decorations in whilst they are not in use.  It is essential that they are stored in plastic (you can use a plastic file folder for storage if you do not have the original packaging).  Please ensure that designs are separated from each other so they do not stick to each other and do NOT use paper or clingfilm as this will stick to the design and make them unusable.
  • HELP! My design has folded and stuck to itself whilst I am putting it up/taking it down - can it be saved?
    Possibly!   You can try to save your design by putting the whole thing in the fridge (be careful to try not to press the sticking area together if possible).  Leave for around 5 minutes then very carefully and slowly peel the stuck pieces apart trying not to force and stretch the design.   Return to the fridge and repeat the process if needed to recover severe problems.   Please note, this is not guaranteed to fix the problem but it should work in 99% of cases.
  • What makes them peelable and will they lose their stick?
    All these products attach to a shiny surface using static only.  There is no glue to lose its 'stick' which means that they can be used over and over again, even after they have been stored away for a long period of time.  
  • My peelable window decoration doesn't seem to want to stick.  What can I do?
    Whilst there is no glue to dry out and lose stickiness, it is essential that your window or surface is clean and dust-free as this will effect the static cling.   If you are using a peelable design which has been stored which does not seem to adhere properly, you can wipe the back of the design with a damp (not wet) cloth to re-activate the static cling properties.   Please do not immerse the design in water.   It will help create a good fixture if you ensure that your peelable stained glass designs are at room temperature and flexible before placing on your window or mirror.   If they are too warm and 'floppy' they can be cooled for a couple of moments in a fridge to avoid a larger design sticking to itself whilst you are placing it on the surface (be careful not to make it too cold otherwise it may become brittle!)  You can also use the warmth from your hands to retain a good flexibility and if necessary a quick blast from a hairdryer on a cool setting will restore brittle clings to their best.
  • Can I use them on a car window?
    Yes.  However, please note the the constant changes in temperature may shorten the life of your design.   Please note the information below regarding removing designs as you may have extreme temperature issues inside a car.
  • How do I remove the design from a surface?
    Please take care when removing items which have been in place for a long period of time and gently peel from the surface - do not force areas which do not want to peel initially, use the following techniques to aid removal.  Firstly, please ensure that the design is not too hot or cold.   Room temperature is ideal as they will retain the full flexibility whilst removal is taking place.   If it is too cold, they paint may crack and if it is too hot, it may be so well attached that it will stretch during removal. 
    • Problem 1 - Too Hot - Wait until the cooler part of the day when your window may have cooled down.  You can, if needed, use an ice pack or bag of frozen peas (wrapped in a cloth to prevent moisture) to cool the design down further if required.  Please note, don't allow the design to get too cold or it may become brittle. 
    • Problem 2 - Too Cold - You can use the heat from your hand to warm a design slightly or if necessary, a quick blast from a hairdryer in extreme circumstances may be required. Be careful not to overheat as you may make the design too hot to remove and excess heat may even crack your window!
  • Can I use my designs in a bathroom or shower room?
    Yes, these designs are beautiful additions to a bathroom or shower room.  They should however be placed in positions where they are not going to get wet on a day to day basis.  Please note that very steamy conditions may cause some colours to temporarily look milky or more opaque than usual but your design will return to the normal, bright colours as soon as the moisture clears from the air.   If you would like to place designs on a shower door, please ensure these are on the outside of the glass to ensure they remain as dry as possible.
  • How long will they last?
    If used and stored carefully and properly, they will last for many years.  There is no guaranteed lifespan as many external factors can effect this in individual cases.  I have found that these designs can last 10 years and even longer!

 

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Delivery, Returns & Ordering Process

  • What colours can I choose from?
    Some designs are in standard colours however many can be made in any colour you require - a colour swatch reference is available for you to make your choice from.  Click here to view the chart (PDF file - opens in a new window) 
  • How soon after I order will I receive my design?
    Should all the items you have ordered be in stock, I will endeavour to send these out within 48 hours of your order.  For specific colour requirements and out of stock items, these designs are made to order.  You should allow between 10-14 days (unless otherwise specified) for UK deliveries and a little longer for overseas.  If you need a design urgently, please contact me as I can advise what is available to be sent immediately from stock (you can still order by telephone using a credit/debit card).   With all online orders from www.studiocrafts.net you will receive e-mail confirmation throughout the process to keep you informed of progress and let you know when your order has been posted.
  • Help! I need something quickly for a gift but have left it very late to order - what can I do?
    Please contact me by telephone (01732 862545) to check whether the item you require is in stock in the colour(s) you require.  If it is, I can take an order from you over the phone and send this out to you straight away.   Alternatively, why not give a Gift Voucher instead for the recipient to use with online, mail order or purchases at a fair. Vouchers are available in £5 denominations (£5, £10, £15, £20, £25, £30, etc) and are valid for 12 months from the date of purchase. They are available to buy all year round here. Alternatively, you can buy vouchers at any time at our stall at one of the many craft fairs we attend or by telephone on 01732 862545. The voucher is an A5 glossy card with matching envelope in a protective plastic wrapping.  The voucher clearly shows the amount, expiry date, unique voucher number and full details of how it can be used. All vouchers come with a plain envelope ready for you to post (we can send vouchers directly to the recipient - please ensure you give the full delivery address and a message to include with the voucher).
  • Can I return an unwanted design for a refund?
    I really hope that you will love your ordered design but if you decide upon receipt that you do not want to keep it, you can return it within 7 days for a refund.   Please note, refunds will be made only if the returned design has NOT been removed from the original packaging.  It is up to the purchaser to pay return postage and ensure that the design is protected with a suitable envelope as it must be received in a suitable condition for resale. Unfortunately, personalised designs cannot be resold and therefore are not able to be returned for refund. 
  • What do I do if I need to make a return?
    If you need to return an item, you need to contact me within 7 days of the receipt of your item to advise that you wish to return it.  Please e-mail craft.studio@virgin.net including details of the item being returned and the name and address this was originally sent to.  Please then send the item to me with a completed return form in a suitably sized padded or card backed envelope to ensure that the item is not damaged in transit.   The completed return form will ensure there is no unnecessary delay in processing your request.  I take great pride in producing work of a very high quality and this also helps me considerably to identify the reason you are returning the item for my information & records.   The address to send this to is shown at the bottom of both the return form and this page.

 

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 Payment Methods & Buying/Using Gift or Discount Vouchers

  • I have received a discount voucher.  Can I use this on my online order?
    Yes.  Simply enter the discount code during the check out process of your order.  It doesn't matter if you enter the code with or without capital letters as it is not case sensitive.  Please note, the discount is applied before the postal charge is added to your order total.
  • I have received a Gift Voucher.  Is there a restriction on where can I spend it?
    Ali's Craft Studio Gift Vouchers can be used online at www.studiocrafts.net, on our craft stall or for mail order sales. Full details are given on the reverse of your voucher.  Please note the expiry date and ensure that your purchases are completed before this date.   The total amount available is shown on the front and the balance will reduce as the voucher is used.  Please note the voucher value is applied before postage is added.  Postage will remain payable as the system will not allow a £0 order total.  Should the total amount on the voucher be less than your order total, the balance to pay will be shown and an alternative payment method will be required to complete your purchase.  Please ensure you have your voucher with you at the time of purchasing as you will need the unique voucher number.  When ordering online, please ensure you enter the full number including the 'GV' and the hyphens.  It is not case sensitive so it doesn't matter if you use capitals or not.   Should you have any problems, please contact me on 01732 862545 or by e-mail at craft.studio@virgin.net
  • Do I need a PayPal account to order from you?
    No.  You can order online using a credit or debit card as well as with PayPal.  Simply choose the 'Don't have a Paypal Account' option (see graphic below).  Please note that this is a secure method of payment and no information is passed to this site other than confirmation of receipt of your payment.  

    Card Payment
  • We accept payment by telephone using all major debit and credit cards (including American Express)
    If you have any difficulties making your payment online, you can make order directly from us using your credit or debit card. Simply telephone us on 01732 862545 and place your order. See below regarding making a payment by cheque.

Payment Options

  • Can I pay by cheque?
    Yes.  If you would like to make your payment by cheque (cheques should be made payable to Alison Lloyd), please download a catalogue which contains an order form for you to print and send to me by post with your payment.  Please note, your goods will not be sent to you before the cheque is cashed and cleared funds received in our account.  You can also pay by credit and debit cards by post using this method.

You can also send your order or query by post if you prefer to our correspondence address:
Alison Lloyd, Ali's Craft Studio
c/o 19 Forge Croft, Edenbridge, Kent, TN8 5BW
or contact me directly: Tel: 01732 862545
e-mail: craft.studio@virgin.net 
Please note, this address accepts post on our behalf - no personal callers please

Finally, don't forget the really exciting part of these peelable decorations is that you can now change your decorations as many times as you like to suit your mood!  And all still at a fraction of the cost of stained glass

Delivery Per Order

UK: £1.00

Europe: £4.50

Worldwide: £6.50

Note: the above is per order, not per item

Next Fair Dates
Mar 3 2012 @ 09:00
Bromley Market
Mar 25 2012 @ 10:00
Craft & Memorabilia Fayre, Hempstead Valley Shopping Centre
Mar 31 2012 @ 10:30
Crafts at Lancing College
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